Shipping

Shipping Policy

okuplife is an American company based in IT, USA. All orders are shipped from our warehouse in California via UPS.

Orders are shipped Monday to Friday (excluding public holidays). As a small business, we strive to deliver within 2-3 business days, but this may not be guaranteed, especially during busy periods, including but not limited to Black Friday and promotional periods from December to January.

Shipping Costs

Free shipping for domestic orders over $39.99.

Domestic standard shipping costs a flat rate of $3.99 and express delivery costs a flat rate of $15.

Shipping Time

US:

California: 2-6 business days

Other cities: 4-9 business days

Rural areas: 6-12 business days

Standard shipping costs a flat rate of $15 to Canada, New Zealand, Asia, UAE, EU and UK.

Tracking

All orders are tracked and your tracking information will be sent to you after shipment. Please note that it is your responsibility to check the tracking information. If a parcel is delayed or not delivered, please notify us by email within 5 days of it being deemed delayed or delivered. This is the timeframe given to us by the courier, so we are not responsible for any parcels lost/delayed after this timeframe. All our parcels come with an ATL (Authorized to Leave) certificate in a safe place, so please check this as the courier will usually leave your parcel near your doorstep and as sheltered from the elements as possible.

Please note that it is your responsibility to fill in the correct delivery address in your order. If the parcel is returned due to an incorrect address, you will be charged an additional shipping fee as a re-delivery fee.

If you have any questions, please feel free to contact our friendly team by emailing us at upviar02@outlook.com